Takeaway & Delivery FAQ

All takeaway prices displayed are subject to prevailing 7% GST.

Last Order is at 8pm.

Is there free delivery or minimum spend required?

Enjoy free delivery to one location for every order of $150 nett and above. Otherwise, a $20 delivery charge applies. Please note that we do not deliver to the following areas: Sentosa, Tuas, Changi and Restricted Areas.

Where is the self-pickup location?

Please meet us at our restaurant, located at level 5 of the National Gallery Singapore.


  
Can I place my order on the same day I would like to have them delivered?

Yes, we accept same-day orders with a minimum of two hours in advance. If you need an urgent delivery, kindly contact our restaurant directly before placing your order. Please call 6384 5585 or WhatsApp +65 8198 3398 to check for availability.

Please allow 45-60 minutes food preparation time before your intended self pick up or delivery time. Last order is at 8pm.


Can I cancel my order and apply for a refund?

All orders placed are non-refundable, as the food is prepared freshly and cooked-to-order. There will not be any refunds for orders that have already been prepared before the confirmed delivery/collection timing. Please call in 2 hours in advance if you need to delay the order. For enquiries, please email reserve@yan.com.sg or call 6384 5585 or WhatsApp +65 8198 3398.

Are your menus available everyday?

Yes, we are open daily. Our lunch hours are 11.30am-2.30pm and dinner hours are 6pm-8.30pm. Last order is at 8pm. Orders for after 8.30pm are via self-pickup only.


Can I arrange for contactless delivery?

Let us know if you would like to arrange for the food to be left at your door/gate or guard house. Please ensure that you can collect it immediately to avoid the food being left unattended.


Can I add-on more things after paying for my order? 

Please contact us at 6384 5585 or reserve@yan.com.sg to arrange for any changes to your order.

Can I make changes to my scheduled pickup/delivery arrangement?

Please contact us at 6384 5585 or reserve@yan.com.sg to arrange for any changes to your order.


It is raining heavily, will there be any delays?

We strive to meet your desired timing – and we will call you to confirm if there are any foreseeable delays. Do expect a 30-45 minutes grace in delivery timing during high traffic hours or bad weather.

Do I need to order in advance for self collection?

We recommend that you place your order at least 2 hours before collection. For an urgent order please contact us before coming down.
 

Can I still order to collect under an hour?

For urgent orders, please call 6384 5585 or WhatsApp +65 8198 3398 to check on availability.
 

How do I know if my order is ready to collect?

If you do not receive a call or email from us, your order will be prepared as placed. If you would like to check on your order, please call 6384 5585 or WhatsApp +65 8198 3398.

 

Can I send someone to collect on my behalf?

If you are unable to collect in person, you may ask someone to collect the order on your behalf. He/She will need to present a copy of the Confirmation email/message for collection.


Can I keep the food for later?

All our meals are prepped fresh, to be consumed within 4 hours. If you intend on keeping them for longer than 2 days, we recommend freezing, and defrosting/reheating when you intend to consume the meal. Flavor & texture of meals may be affected by freezing.