Takeaway & Delivery FAQ

All takeaway prices displayed are subject to prevailing 7% GST.

Is there free delivery or minimum spend required?

Enjoy free delivery to one location for every order of $100 nett and above. Otherwise, a $15 delivery charge applies. Please note that we do not deliver to the following areas: Sentosa, Tuas, Changi and Restricted Areas.

Where is the self-pickup location?

It is located at the main Coleman Street entrance of the National Gallery Singapore.


Drive-Thru Pickup


How do I activate the self-pickup discount?

This offer is valid only for self-collection orders at our location. The 15% discount is valid for A La Carte Food, Bento and Dim Sum only. Discount code is revealed during checkout at the Shipping page.

For mobile view: After selecting date and time > Checkout > Shipping > Click on Show Order Summary to reveal the discount code box and key in the promo code to activate the offer.

Yan Restaurant Self Pickup Discount
  
Can I place my order on the same day I would like to have them delivered?

Yes, we accept same-day orders with a minimum of  two hours in advance. If you need an urgent delivery, kindly contact our restaurant directly before placing your order. Please call 6384 5585 or 9769 4283 to check for availability
Please allow 45-60 minutes food preparation time before your intended self pick up or delivery time.

Can I cancel my order and apply for a refund?

All orders placed are non-refundable, as the food is prepared freshly and cooked-to-order. There will not be any refunds for orders that have already been prepared before the confirmed delivery/collection timing. Please call in 2 hours in advance if you need to delay the order. For enquiries, please email reserve@yan.com.sg or call 6384 5585.

Are your menus available everyday?

Yes, we are open daily. Our lunch hours are 10.30am-2.30pm and dinner hours are 4.30pm-9.30pm. Last order is at 9pm. Orders for after 9pm are via self-pickup only.


Can I arrange for contactless delivery?

Let us know if you would like to arrange for the food to be left at your door/gate or guard house. Please ensure that you can collect it immediately to avoid the food being left unattended.


Can I add-on more things after paying for my order? 

Please contact us at 6384 5585 or reserve@yan.com.sg to arrange for any changes to your order.

Can I make changes to my scheduled pickup/delivery arrangement?

Please contact us at 6384 5585 or reserve@yan.com.sg to arrange for any changes to your order.


It is raining heavily, will there be any delays?

We strive to meet your desired timing – and we will call you to confirm if there are any foreseeable delays. Do expect a 30-45 minutes grace in delivery timing during high traffic hours or bad weather.

Do I need to order in advance for self collection?

We recommend that you place your order at least 2 hours before collection. For an urgent order please contact us before coming down.
 

Can I still order to collect under an hour?

For urgent orders, please call 6384 5585 or 9769 4283 to check on availability.
 

How do I know if my order is ready to collect?

If you do not receive a call or email from us, your order will be prepared as placed. If you would like to check on your order, please call 6384 5585 or WhatsApp 9769 4283.
 

Can I send someone to collect on my behalf?

If you are unable to collect in person, you may ask someone to collect the order on your behalf. He/She will need to present a copy of the Confirmation email/message for collection.

Can I keep the food for later?

All our meals are prepped fresh, to be consumed within 4 hours. If you intend on keeping them for longer than 2 days, we recommend freezing, and defrosting/reheating when you intend to consume the meal. Flavor & texture of meals may be affected by freezing.